Why This Horse Won’t Drink


Matejka explicitly states that employee happiness is not the issue, that it is not the manager’s job to make it happen. Management’s function is to set performance at the levels the manager perceives appropriate, and to tie performance to the rewards that the employee deems equitable. This approach goes a long way toward humanizing the management process-pulling it from the abstract context of management guidelines and placing it on par with the individual and his/her practical concerns. Also, Matejka provides specific guidelines for recognizing and changing entrenched organizational patterns curing corporate "diseases of excellence," managing the "problem" employee (including the boss), creating and perpetuating a program that alters behavior and builds employee trust, and improving management skills through self-help action exercises.